Saturday, August 13, 2011

My Rant on Del Taco

I love Del Taco. I love the chicken burrito, I love the fact that they sell you a 1/2 pound of beans and cheese wrapped in a tortilla for 99 cents. I even love the fact that they give you fries instead of chips because let's face it, you're already eating so much soft food at this point that your teeth will pass out from the shock if they had to bite into a chip.

But there are things I don't like about Del Taco. The main thing is that Del Taco seems to fail to employ anyone who has an IQ higher than 68. And that is being generous, considering how they're a step above "imbecile", according to good old Wikipedia. So basically, the people at Del Taco are considered "morons" in my humble opinion.

Now, I think this is the time to put up the disclaimer. I haven't gone to every Del Taco in existence. I have only been to the Del Tacos that are within my area. But I have been to about 4 or 5 different ones and the experience has basically been the same, hence the broad judgement. Also, I'm not paid to advertise or tear down Del Taco; I just love their burritos but hate their service.

Anyway.

The reason this came to be is because every time I have gone to Del Taco it really is the same thing: I order food, they repeat it back to me, I say yes because confirming it should somehow be some sort of guarantee that your food will show up hot, be present and accounted for, so you can give them the money and drive away, possibly eating the burrito in the car or in the dark, little hole you call a home. But what REALLY happens is that after I order, and they repeat it, and I confirm, and I drive up to the window or just move over to the "pick up" station, they hand me food that is missing not just one, but TWO OR MORE things, or doesn't have a drink. Or has a drink that you didn't order and don't understand why they charged you for it, or the BEST one had to be when I ordered food in the drive thru and said I wanted an iced tea with it. The lady asked something that sounded like if I wanted ice in my drink. I didn't think much of it, considering how some people are picky, so I just responded in the affirmative. I pull up, pay, grab my food and drink, and drive away.

Now, this is after a long, hard, obnoxious day of work. Where all I want to do is just sink my teeth into something someone else cooked so I can work as little as possible to get fed. The burrito tasted spicy (but just to clarify before people start calling me "phony": I'm a baby when it comes to spiciness. It's just a fact.) so I grabbed my iced tea and took a sip. And....

It was a Coke. It was a Coke with ice in it. I felt the bubbles move their way across my tongue like an army marching through enemy territory. My tongue felt violated. I actually don't really drink sodas, which is why it was such a shock. Although it was also a shock that they somehow mixed up "iced tea" with "Coke". But even though things are missing, drink orders are messed up, and whenever I try to order from them to their faces everyone that works there seems to have a vacant expression on their faces as if I came in, stood on my head, and started screaming in Gaelic, I love the food. And will keep eating it until I'm too fat to get to them.


And by that time I hope they've developed a delivery system.

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